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Kifissia +30 210 80 11914 – Marathonas +30 22940 67353

Privacy Policy & Terms of Use

Privacy Policy


The protection of your personal data is a top priority for all of us at KITANTZIS PLANTS!

Please take a moment to read this Privacy Policy so as to learn about the way in which the company under the corporate name “KITANTZIS PLANTS S.A.”, located at 26 Agias Varvaras Str., 14561, Kifisia (hereinafter referred to as the “Company” or “we” or “our”), acting as a Data Processing Officer (Controller), collects, stores, uses, and generally processes your personal data or anonymous general data when you visit the Website kitantzis.gr (hereinafter referred to as “site”) for the purposes of analysis, improving experience, advertising and protection from malicious actions.

In addition, this Privacy Policy explains the use, disclosure and protection of your personal data, the options you have with regard to your personal data, and how to contact us. If you have any questions about this Privacy Policy, and any matter relating to the processing of your data and the exercise of your rights, you may contact us at the e-mail address info@kitantzis.gr.

We note that your personal data are collected ONLY in the case you use/fill in the online contact form on our site. The Data Processing Officer (DPO) is Mr. Katsanos Athanasios, President and CEO of the company KITANTZIS PLANTS S.A.. All other data is collected anonymously.

1. A few words about the Website of the Company

I am interested in KITANTZIS PLANTS!

kitantzis.gr is the site of the company, where the electronic product showroom can be found. In the event you wish to proceed with a transaction, you should visit our specially configured facilities, at 26 Ag. Varvaras Str., 14561, Kifissia, or call us at 210-8011914 or send a message to the e-mail address info@kitantzis.gr. We look forward to hearing from you!

For any request regarding the update or modification of your personal data, you should contact the DPO of the company.

2. What are personal data?


The term “personal data” refers to information on natural persons, such as name, mailing address, e-mail address, telephone numbers, etc., which identify or may identify an individual, hereinafter referred to as “Personal Data or Data”.

3. What does “Processing of Personal Data” mean?

KITANTZIS PLANTS meets my expectations!

Any action or series of actions carried out, with or without the use of automated means, to personal data or sets of personal data, such as their collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, searching for information, use, disclosure by transmission or dissemination or any other form of disclosure, correlation, combination, restriction or erasure or destruction.

4. Is it mandatory to provide us with your Personal Data?


The provision of Data to the Company, may be necessary to achieve the purposes determined in this Privacy Policy or it may be optional.

Whether the provision of Data is mandatory or optional, is marked with an asterisk (*) next to the mandatory Data.

If you decline to provide the information marked as mandatory in Websites, it will be impossible to achieve the basic aim of the collection of the specific Data, and may, for example, make it impossible for the company to contact you.

The provision of additional Data to the Company, beyond those marked as mandatory, is optional and does not have any consequences on the main purpose of data collection. The provision of such Data, however, is used to optimize the quality of the services we provide.

5. What Data do we collect


We collect only the absolutely necessary Personal Data, which are appropriate and clear for the purpose for which they are intended. Such Data include the following:

  • Data provided when filling in / using the contact form

-Mandatory: E-mail address*

-Mandatory: First name, last name, mailing address, phone number, so that we can contact you.


  • Furthermore, we collect the following anonymous data in order to deliver the best possible website experience. We collect technical information about your internet connection and the browser you are using, as well as the country code and telephone number where your computer is located, the web pages displayed during your visit, the advertisements you click on and which search terms you used. Learn more about the use Cookies further down the document!!!!


  • Your image may be recorded on a CCTV network when you visit our showroom.

6. How do we use your Data?

KITANTZIS PLANTS offers maximum reliability!

We want to provide you with the best experience possible when you browse our site. In order to achieve this, we need to have a profile on you (always anonymous), combining the Data we have collected. Then, we use your Data to introduce special offers for products and services, which are likely to be of interest to you.

The legislation on the protection of personal data allows us the above actions in the context of our legitimate business interests and the need to understand our customers, in order to provide them with the highest possible level of service.

Finally, we are informing you that the processing of your Data is carried out either by the specifically authorised personnel of the company, or by the computer systems and electronic devices of the Company and exceptionally, by third parties who, being contractually bound to confidentiality and data protection, are conducting operations necessary for the purposes strictly related to the use of our sites, their services and the sale of products through our sites.


  • Communication: The Company uses your data to respond to any requests/questions you submit as well as to any complaints. The information you share with us, gives us the opportunity to manage your requests and respond to them in the best way possible. We may also maintain a file of questions/requests you submitted to us in order to respond better to any future communication between us. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate business interests, so that we can provide you with the best possible service and improve our services based on your own personal experience.
  • Sometimes, we may need to share your information with a third party providing a service (such as courier service or a technician visiting your premises). In such case, without sharing your personal information, we would not be able to fulfill your request.


For the communication of information regarding our products, services and events.

KITANTZIS PLANTS keeps me updated!

  • Subscription to the newsletter and information on special offers: With your consent, we will use your personal data, preferences and your transaction details to inform you through e-mail, internet services, telephone and/or via social media sites, about related products and services, including customized/personalized offers, discounts, etc. Of course, you can revoke such consent at any time.
  • Push notifications:: Depending on your browsing habits, you may receive, with your previous consent, alerts for our special offers and our news. Of course, you can revoke such consent at any time.


For the operation, improving and maintaining our business activities, our products and our services

My opinion counts at KITANTZIS PLANTS!

We are developing our business based on what’s best for you. We work hard on improving our services for the products we provide you. We do this on the basis of our legitimate business interests.

We want to communicate to you special offers and proposals, which are most relevant to your interests. To help us configure a better and more inclusive profile for you, we combine your personal or anonymous data collected throughout our business relationship. This will help us tailor your experience and decide what inspiration or content you will share with us and your customers.

  • We will use the Data we keep for your favorite products, in order to display to you the most interesting content in our websites or Apps. This is done on the basis of your consent to receive notifications for Apps or – for the sites – your consent to install cookies on your device. For example, we may display a list of products which you looked at recently or give you recommendations based on your purchase history and any other Data you have shared with us.
  • To send your requests for evaluation and research, so that we can improve our services. These messages will not contain advertising content and do not require prior consent when sent by e-mail or text message (SMS). We have a legitimate interest in doing so, as this helps our products or services to be more relevant to you. Of course, you are free to decline to receive these requests from us at any time by updating your preferences in your account on the Internet.

For the protection of rights, assets, or for security reasons, our own or third party.


  • Protection of your account from fraud and other illegal activities: This includes the use of your data for the maintenance, updating and protection of your account. We are also monitoring your browsing habits so as to identify and resolve quickly any problems and to protect the integrity of our site. All of the above form part of our legitimate business interests.
  • Operation of CCTV Systems: In order to protect our customers, premises, assets and our partners from criminal activities, we operate CCTV systems in our shops that record images for security reasons. We do this on the basis of our legitimate business interests. If, through the use of the CCTV system, we detect any criminal activity or alleged criminal activity, fraud and suspicious transactions, we will process these data for reasons relating to the prevention or detection of unlawful acts. Our goal is to protect our customers, employees, and partners from criminal activities.


For our compliance with our obligations arising from the applicable legislation

KITANTZIS PLANTS abides by the laws

  • In order to comply with our contractual or legal obligations, we need to exchange data with the competent authorities. For example, following a court decision, for the exchange of data with judicial services.
  • To send you communication messages required by law or that are necessary to inform you of changes to the services we provide. For example, updates on notifications regarding privacy, product recall notices and legally required information on your orders. These messages will not contain advertising content and do not require prior consent when sent by e-mail or text message (SMS). If we do not use your personal information for these purposes, we are unable to comply with our legal obligations.


Who are the recipients of your Data – How is your Data communicated?

Only strictly authorised personnel of the company has access to your Data. Our authorized personnel is bound by a confidentiality agreement and so are the cooperating with us companies or third party service providers, who process your data as Data Processors on our behalf and in accordance with our directions.


Notification by you

  • When you use certain social media sites or Apps, you can create a public profile which may contain information such as user name, profile picture and city. You can also share content with your friends or the general public, including information on your interaction with the Company. We encourage you to use the tools we provide you for the management of content shared in the Company’s social media, in order to control the information you make available through the social media tools of the Company.


Following please find the privacy policy we apply to those with whom we share your Data in accordance with the above:

  • We only provide them with the anonymous information needed for the execution of their services.
  • They may use your Anonymous Data only for the specific purposes that are defined in our contract with them.
  • We are working closely together to ensure that your privacy is respected and protected at all times.
  • If we stop using their services, any and all data will be deleted or become anonymous again.


How do we ensure that the Data Processors respect your data?

The Processors we use have agreed and are contractually bound with the Company:

  • to observe confidentiality,
  • To not transmit your data to third parties, without the consent of the Company,
  • To take appropriate security measures,
  • To comply with the legal framework for the protection of personal data, and in particular Regulation 979/2016/EC (otherwise GDPR).

International Transfer of Anonymous Data

The personal data we collect (or process) in the context of our Websites and Apps will be stored in Greece. However, some of the Data recipients with which the company shares your Personal Data may be located in countries other than that in which the original collection of your Personal Data took place. The legislation in these countries may not have the same level of data protection in comparison with the country which initially provided your Personal Data. However, when we transfer your personal information to recipients in other countries, including the United States, we are committed to protecting your Personal Data as described in this Privacy Policy and in accordance with the applicable legislation.


We are taking measures to comply with the applicable legal requirements for the transmission of personal data to recipients in countries outside the European Economic Area or Switzerland, which do not ensure an adequate level of protection. We apply various measures to ensure that your Personal Data tranferred in these countries enjoy adequate protection in accordance with the data protection rules and regulations. These include the signing of contractual clauses, certification that the recipient has adopted the European binding rules or that they apply the Privacy Shield between the EU and the USA and Switzerland – United States.


How long do we keep your data for?

We keep your Personal Data as long as necessary to fulfill the purposes set out in this Privacy Policy (unless a greater retention period is required by the applicable laws). Generally, this means that we will keep your Personal Data for as long as you have an account with our Company. With regard to your Personal Data associated with product purchases, we keep such data for a longer period in order to comply with our legal obligations (such as tax and trading laws and for warranty purposes). At the end of this storage period, your data will be erased completely or become anonymous, for example through merger with other data, so that they can be used, in a non-identifiable manner, for statistical analysis and business planning.

Some examples of retention periods for customer data:

  • Warranties

If your order is covered by a warranty, the relevant Personal Data will be stored until the end of the warranty period.

  • Newsletter

Your declaration of consent for receiving our newsletter is kept for as long as our newsletter is sent to you by the Company, and in any case not more than six months from the time we stop sending you the newsletter.


What rights do you have regarding your personal Data?

You have the right of access to your Personal Data.

This means that you have the right to be informed by us if we process your Data. If we do so, you have the right to ask us what purposes we are processing the information for, what kind of information we keep, who we share it with, how long we keep it for, whether we use it to automate decision-making and what your other rights are, such as the rights of rectification, erasure, and restriction of processing, as well as the submission of complaint to the Data Privacy Protection Authority.

You have the right to rectification – to correct any inaccuracies in your Personal Data.

If you find that there is a mistake in your Data, you can submit a request to correct them (e.g. correction of name or update address change).

You have the right of erasure/right to-be-forgotten.

You may ask us to delete or remove your Data where there is no longer a good reason for us to continue to process it. You also have the right to withdraw your consent when this constitutes the sole legal basis for processing your information.

You have the right of portability.

You may ask to provide you with a copy of your personal Data in a commonly used, machine-readable form or to transfer your information to another data processor.

You have the right to restriction of processing.

You may ask us to restrict the processing of your Data for as long as the review of your objections regarding their processing is pending.

You have the right to object and withdrawal of consent for processing your Data.

You may object to us processing your data and we will cease doing so if there are no urgent and legal reasons that supersede this right. If you have submited your consent to the collection, processing and use of your Personal Data, you can withdraw your consent at any time with future force.


What is the applicable law governing the processing of your Data from us?

The applicable Law is the Greek Law, as configured in accordance with the General Data Protection Regulation 2016/679/EU, and the generally applicable national and European legislative and regulatory framework for the protection of personal data.

The competent Courts for any disputes which may arise in association with your Data are the Courts of Athens.

Where can you file a complaint about us if you believe we have breached the applicable laws regarding your data privacy?

You have the right to file a complaint with the Data Protection Authority (www.dpa.gr) if you believe that the processing of your Personal Data breaches the applicable national and regulatory framework for the protection of personal data.


How you will be notified of any changes in this Policy?

We will update this Policy as required. If there are important changes to the Policy or in the way we use your personal data, we will inform you before implementing these changes by publishing on our website a prominently placed announcement or with other appropriate means.

We encourage you to periodically consult this Policy to keep informed how your personal information is protected. This privacy policy was last amended on 23 May 2018.

Questions and comments.

We hope that this Privacy Policy helped you understand how we treat your Personal Data and your rights to control their handling by our company.

If you have any questions that have not been answered herein, or any comments and concerns you may have about our Privacy Policy, please contact our data protection officer who will be pleased to help you:

Terms of Use


Welcome to the company KITANTZIS PLANTS S.A.

KITANTZIS PLANTS S.A. is located in Kifisia, at 26 Agias Varvaras Str.(hereinafter referred to as the ‘Company’).

The following terms and conditions cover exclusively every product sale and information service performed by the company, on the website www.kitantzis.gr (hereinafter referred to as the “site”). Any other terms and conditions are expressly excluded. Each user who enters the site or wishes to make a transaction (hereinafter referred to as the “User” or the “Customer” respectively) may contact the Company and by doing so it is deemed that he/she consents and unreservedly accepts the terms and conditions set out here (as well as the links on this page for our Privacy Policy), without any exception whatsoever. If a User does not agree with these terms, he/she must refrain from using the site. The company reserves the right to amend the terms of use at any time.

1. Information & Products

The Company ensures the honesty, accuracy and completeness of the information displayed at the site with regard to the identity and the details of the Company and the main characteristics of its products or services. The Company reserves its rights and it is not liable for any technical or typographical mistakes on the site, that may be due to error, oversight or reasons of force majeure. The Company will correct any such mistakes if they are brought to its attention.

2. Limitation of Liability

The Company complies fully with the provisions of the Civil Code with regard to the information provided, as well as the provisions of Law 2251/1994 on Consumer Protection, as amended and in force.

The Company, in the context of its business operations, informs the Customer that he/she may contact the Company at tel. 210-8011914 or the e-mail address info@kitantzis.gr, regarding any orders and transactions, on the basis of the availability or not of the products each time, and in any case it cannot guarantee the availability of such products. In any case, the Company undertakes to inform the Customer in good time regarding such non-availability.

The Company is making every effort to provide high quality services on a daily basis. In the context of good faith and discretion, the Company is not responsible and shall not be held liable for any errors in features, photos and prices of products that may be listed on the site and it cannot ensure that there will be no errors, for any reason, in the introduction and/or update of the characteristics and/or the price of a product.

The Company is not liable for any unauthorized interference by third parties in the products and/or the services and/or the information available through the site.

The Company does not declare in any way that the information contained in the documents and the notices published in this server are suitable for all purposes. Any such document and relevant graphic is provided “as is” without any warranty of any kind.

The Company has no obligation to pay compensation for any material and moral damage resulting from failure to provide support services.

The Company makes every effort to provide you with top quality services but it cannot guarantee that there will be no interruptions or errors.

3. User liability

Each User is free to use and browse the site in accordance with the Law and fair practices. The Company does not apply any kind of correction or intervention in the data uploaded by the User.

The User must fill in, correctly and accurately, the following fields: name, address, message etc. in the online contact form. The use of the site is subject to the Greek, European and international laws and the User agrees not to use our website to violate these laws.

In the context of the above, the User agrees and undertakes not to use the site for:

  1. Uploading, posting, sending by e-mail or transmission in other ways of any content that is unlawful for any reason or it constitutes an insult and causes damage to the Company or any third party or violates the privacy or the confidentiality of any person,
  2. 2. uploading, posting, sending via e-mail or transmission in other ways, of any content which violates fair practices, social values, underage issues etc.
  3. 3. uploading, posting, sending via e-mail or transmission in other ways, of any content for which users are not entitled to broadcast/transmit in accordance with the laws and the contracts in force (such as insider information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements),
  4. 4. uploading, posting, sending via e-mail or transmission by other means, any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of third parties,
  5. 5. uploading, posting, sending via e-mail or transmission by other means, any material which contains software viruses or any other codes, files or programs designed to stop, damage, destruct or equipment of any software or hardware,
  6. 6. intentional or unintentional violation of the legislation or the relevant law provisions,
  7. 7. harassment of third parties in any way,
  8. 8. collecting or storing personal data about other users. In addition, the User agrees that all members, partners, employees, or management and other collaborators of the Company are not responsible for anything arising from the use of the site by third parties. Any use contrary to the above, besides any consequences or civil penalties, will result in the interruption of the provided services without any notice.

4. Intellectual and Industrial Property Rights

The entire contents of the site, including distinctive titles, trademarks, images, graphics, photographs, plans, texts, etc. are the intellectual property of the Company and are protected under the relevant provisions of Greek law, European law and international conventions. The same applies to the intellectual property of others, for which the company has received permission to use for its own exclusive needs and for the operation of its online store.

In addition, any legitimate software owned by the Company or its partners and is available for downloading from this server, is the intellectual property of the company:

(A) the use of such documents from this server is limited solely for informational and non-commercial purposes or it is exclusively personal and will not be copied or transferred into another computer network, nor will it be distributed by other means of communication.

(B) there shall be no interventions whatsoever on the documents. Any other use is strictly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted.

It is forbidden to copy, transfer or create derivative work on the basis of the contents of the site or mislead the public about the real provider of the site. The reproduction, distribution, transmission, transmission of the material, or any other use of the content in any form or by any means for commercial or other purposes is permitted only with the prior written consent of the Company or any other copyright holder.

In particular, the names, images, logos and distinctive features which represent the online store with the trademark KITANTZIS PLANTS, agencies or third parties and their products or services, are proprietary trademarks of the Company or third parties respectively, and are protected by the laws relating to trademarks. Their appearance on the site should in no way be construed as a transfer or concession of a license or right to use them.

5. “Links” to other sites

The company does not control the availability, the content, the policy for the protection of personal data, the quality and completeness of the services of other websites and webpages to which it refers its users to via links, hyperlinks or advertising banners. Therefore, any problem arising in relation to their use, the user must address directly the respective websites and web pages, who bear the responsibility for the provision of their services. The provision of links on the site is for convenience of the User and the Company does not in any case approve, accept, or is liable for the content of any link.

6. Protection of Personal Data

The protection of the Customers’ personal Data is governed by the General Data Protection Regulation 2016/679/EU, and generally the applicable national and European legislative and regulatory framework for the protection of personal data. For more information on the use of the Customer’s personal data please read our Privacy Policy.


For any comment, observation, information please contact the headquarters of KITANTZIS PLANTS S.A. in Kifisia or send an email message to info@kitantzis.gr



The Company uses “cookies”, i.e. software the installation of which provides the Company with the ability to collect information, such as the preferences and actions of the User on its website, the content the User accesses within the Site, anonymous data, details on the visit and navigation of the user on the site and demographic data of the user. “Cookies” are small files with information that a web page (in particular the web server) stores on a user’s computer so that each time the user logs on the website, it retrieves this information and offers the user relevant services. By accepting these terms, the user has expressly stated that he has read and fully understands the specific terms and conditions relating to the installation, operation and the purpose served by the cookies and then provides his special, express, free and informed consent for the installation of cookies, the collection of anonymous data and their use by the company in order both to improve the user experience and, on the other hand to promote specialized personalized advertising from third channels of advertising.

The cookies stored by the company are the following:


Strictly Necessary Cookies

The strictly necessary cookies are essential for the proper functioning of the site. Without them you might not be able to browse through and use the features of the site and, consequently, without these cookies, we are unable to operate our site effectively. These cookies do not recognize your individual identity.


For how long are these cookies stored on your computer?

Persistent/permanent cookies


Examples of cookies used:

Google Search, Google AdWords, Google Remarketing, Facebook Pixel Page View, Facebook Pixel general Event, AdRoll, DoubleClick


Performance Cookies

These cookies collect information about how visitors use the site, for example, which pages they visit more often and if they receive error messages from web pages. These cookies collect aggregated, anonymous information that does not identify a visitor. They are used exclusively to improve the performance of a website.


For how long are these cookies stored on your computer?

For the length of a session and persistent/permanent


Examples of cookies used:

Google Search, Google AdWords, Google Remarketing, Facebook Pixel Page View, Facebook Pixel general Event, AdRoll, DoubleClick



Functionality Cookies – Third Party Cookies

Functionality Cookies store usage information which affect the functioning of the web page to a large extent and facilitate the next visit of the user to the website. The data may be anonymous, while they are not available when browsing other sites.


For how long are these cookies stored on your computer?

For the length of a session and persistent/permanent


Examples of cookies used:

Google Search, Google AdWords, Google Remarketing, Facebook Pixel Page View, Facebook Pixel general Event, AdRoll, DoubleClick


Social Media/Sharing cookies – Third party cookies

These cookies provide access to social networks and may collect personal information/data in relation to the use of these networks. They can also be used to provide services requested by the user, such as viewing videos or use of social networking sites. The information collected by these cookies may be anonymous and they cannot monitor the activity of the browser on other sites.


For how long are these cookies stored on your computer?

For the length of a session and persistent/permanent


Examples of cookies used:

Google Search, Google AdWords, Google Remarketing, Facebook Pixel Page View, Facebook Pixel general Event, AdRoll, DoubleClick



Targeted Advertising Cookies – Third Party Cookies

These cookies are used for providing advertising material that is more relevant to you and your interests. They provide anonymous information about visitors, such as any webpages they visited before or after visiting our website.


For how long are these cookies stored on your computer?

For the length of a session and persistent/permanent


Examples of cookies used:

Google Search, Google AdWords, Google Remarketing, Facebook Pixel Page View, Facebook Pixel general Event, AdRoll, DoubleClick



How to deactivate Cookies

Most browsers explain how you can stop accepting new cookies, how you can be notified when receiving a new cookie, and how you can deactivate the existing cookies. For more information on how to manage cookies in your browser, please visit the corresponding link:

Internet Explorer à https://support.microsoft.com/el-gr/help/17442/windows-internet-explorer-delete-manage-cookies

Firefox à https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Chrome à https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en

Safari à https://support.apple.com/el-gr/guide/safari/manage-cookies-and-website-data-sfri11471/mac

For any other browser you search the Internet